The AMP provides customers with the opportunity to have all or a portion of an arrearage (or outstanding unpaid amounts due) forgiven in exchange for payments of an amount and on a schedule designed individually for each participant. Other assistance programs for income-eligible customers are available year-round through investor-owned gas and electric utilities, including a low-income discount rate program, which helps make bills more manageable, and an arrearage management program (AMP), which helps customers who have an unpaid balance on their bill and are struggling to pay. Applications for LIHEAP for the 2022-2023 heating season can be submitted now and throughout the winter heating season. Visit here or the Cold Relief Heatline at (800) 632-8175 to find your local community action agency where you can apply for LIHEAP. LIHEAP is available this winter heating season from Novemto April 30, 2023. If you qualify as income eligible, there are several programs, including: (1) Low-Income Home Energy Assistance Program (LIHEAP), a federally-funded program that helps Massachusetts residents pay their heating bills (2) the low-income discount rate program for investor-owned electric and gas utility customers and (3) arrearage management programs (AMPs) for investor-owned electric and gas utility customers. Why are electric rates going up this winter? If you are served by a municipal utility, it may or may not be shutting off customers for unpaid bills. If you receive residential electric or gas service through a municipal utility, contact them directly to find out more about their shut-off policy and to hear about available payment assistance programs. Residential customers making payments under payment plans with their investor-owned electric or gas utility will remain protected from shut-off as long as they make payments under the payment schedule. If you are a residential customer struggling to pay your utility bills, behind on your payments, or interested in more regular payments, reach out to your electric or gas utility to discuss available payment plans and payment assistance programs that may be available. In addition, payment plans are available to avoid shut off and manage utility bills. It is between November 15 and March 15 and the utility service is needed to heat your home. You have an infant under 12 months in your home Īll adults in the home are age 65 or older and a minor child resides in the home You, or someone in your home, is seriously ill If you are experiencing financial hardship and one of the following applies, your electric or gas cannot be shut off without permission from the DPU : To sign up for any of the above features, login to your online account or click click here to enroll.If all residents of your home are age 65 and over, your electricity or gas cannot be shut off without permission from the Department of Public Utilities (DPU). You can also get email & text (optional) reminders. Need a reminder? Our RemindMe feature adds an alert to your calendar. You will receive an email notification each time a new bill is ready for you to view and pay. Go paperless to receive bills, reminders, and receipts via email. Reduce paper clutter and the need to file or shred documents. The date of a scheduled payment can be changed as long as it is adjusted before the date scheduled. Scheduled payments are individual payments that you schedule for any date you designate prior to the bill due date. After making a one-time payment via our website or making a payment with our automated payment system you can store your payment method and you’ll have the option to respond via text to pay your bill. This will avoid any late fees and free you from having to remember when to pay.Įnroll in Pay by Text. Your bills will be automatically paid on the due date each billing cycle, using your default credit card or bank account. Don’t worry about paying your bill at all! Enroll in AutoPay.
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